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Build Back Better Discovery: Feedback from family, friends and carers

Updated: Oct 12, 2020

Photo shows an older lady sat in the Brew Me Sunshine cafe with a younger woman.
Promotional photo for Galloway's. This is not an indication of who took part in the survey

We want to say a big thank you to everyone who has contributed towards the discovery phase of our Build Back Better project. We really do value what you have to say, as it will help us shape our future.

As part of the consultation, we have spoken to a number of people who support family members who are blind and partially sighted.

Here is just a selection of some of their comments:

"During the pandemic, Galloway’s organised transport every 6 week to Kendal for eye injections. This transport was exceptional support in getting to injections and we knew she would still need them. Without all this support there may have been a deterioration in her vision."

(Friend and carer of an elderly service user)

"The hospital clinic was an important way into Galloway’s for us. Everyone goes there and if you have the manpower there it's good for profile raising."

(Daughter of Galloway's service user)

"When mum was registered severely sighted impaired, Galloway’s advice was a massive help to us. I’d been spending a lot of time with her as her carer and didn’t know I was able to qualify for Carers Allowance."

(John, who cares for his mum who is 91 and blind)

"At first mum had big print books. When her sight got worse she missed books because she loves to read. We visited Galloway’s in Chorley and saw some talking books machines. We got the machine from Galloway’s and get the books from RNIB. I can’t say how important this has been for her. It is a full time job for me to keep her supplied with talking books."

(John, who cares for his mum who is 91 and blind)

"My husband has diabetes, so we went into Galloway’s in Chorley for a chat a few years ago. We found it helpful to see magnifiers and equipment. David does have some sight and uses a desk-based scanner for reading and painting. Galloway’s will loan to test out to see if you want to buy them."

(A couple who use Galloway's services)

"The whole thing has been fantastic, the people are lovely, really helpful. The Centre in Morecambe is lovely. The cafe is lovely. The front room with equipment is useful and you can buy it or get advice on where to get it from. It is accessible by public transport and the accessibility is good. The next set of COVID restrictions might stop us getting there, but we will try."

(Julie, supporting her mother who is visually impaired)

To watch and listen to our videos of feedback from trustees and people who use our services, visit:

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